All our installations are backed up by a maintenance/emergency 24 Hour call out package.
Without effective maintenance even the best security equipment can fail. Wear and tear, old batteries, and even damp can cause an interruption in the service your security system provides. A minor fault could cause a major problem.
Effective maintenance ensures your equipment not only functions as designed but meets Insures, Police and Health and Safety Standards.
As our Customer Service Department is a totally dedicated resource operated entirely independently from the Installation and commissioning Departments, we are able to provide the highest levels of service and customer back-up.
Our service engineers are highly experienced and receive ongoing training to keep them fully abreast of the latest developments and products.
Substantial spares holdings are maintained in the service vehicles and demand for additional materials is met from the stores in the head office. On larger and more complex sites, it is more common for an agreed stock of vital spares to be held on site and replaced as usage dictates.
Control of the service engineers is handled centrally ensuring maximum efficiency of resource and providing you with a single point of contact regardless of location.
Where appropriate, out of hour’s service response can be arranged through our 24 hour manned central station, which will contact the engineer and arrange the site visit on your behalf.
We provide bespoke maintenance contracts which can be tailored to suit your particular requirements. Routine maintenance can be programmed for quarterly or six monthly visits, however on larger or more critical installations; they may be programmed for monthly visits.
We recognise that ultimately, the performance of any security system is only as good as the quality of service and the whole department is geared to maintaining our market leading standards.